Management and Leadership in Nursing and Health Care: An Experiential Approach

Table of contents

• Springer Series on Nursing Management and Leadership i
• Title Page iii
• Contents vii
• Preface xiii
• Acknowledgments xvii
• Introduction xix
• I Understanding Management and Leadership: The Science and the Philosophy 1
• 1: Management Processes 3
• 2: Theories of Management and Leadership 18
• I Experiential Exercises: Ice-Breaking and Getting Acquainted 36
• II: How Managers Work: The Core 47
• 3: Knowing Self 51
• 4: Diagnosing Others 60
• 5: Leader Behavior 80
• 6: Diagnosing the Task 110
• 7: Management in Action 125
• Experiential Exercises:Managerial Responsibilitiesajl 140
• III: Managerial Skills 169
• 8: Communication Processes 171
• 9: Power 187
• 10: Confident Communication 195
• 11: Conflict Resolution 218
• 12: Time Management 234
• III - Experiential Exercises: Managerial Skills—the "How-To" Satellites 252
• IV - Managerial Roles: the "Action" Satellites 299
• 13: Change Facilitator 301
• 14: Teacher 318
• 15: Team Builder 333
• 16: Interviewer 351
• 17: Performance Appraiser 363
• IV - Experiential Exercises: Managerial Roles—the "Action" Satellites 377
• Epilogue 413
• Author Index 415
• Subject Index 421

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