First, a heartfelt thank you to all my students for talking to me so frankly about their experiences with exams, and to all the people who gave me their testimonials, some of which are published in this book.
I'd also like to thank James Stevenson and others who have supported my work.
The publishers and I wish to thank Frederick Fell Publishers Inc., Hollywood, Florida 33020 for permission to reproduce a section of 'The Peg System of Memory' from Fell's Super Power Memory, ISBN 0 88391 050 0, in Chapter 4.
I'm grateful to staff at Leicester University Educational Development & Support Centre for their generosity in sending me their student support leaflets, and to Philip Moss, Head Clerk at Oxford University, and his colleagues, for their information on degree classifications.
I'm also very grateful to Shona Mullen at Open University Press for suggesting that I write this book and for being so helpful and encouraging, and to Kirsty Reade for her enthusiasm and help with this second edition.
To Tim Waters, I'd like to say thank you for sparing time in your busy, scientific schedule to contribute the section on practical exams, without which my book wouldn't have been quite the masterpiece that it is.
My warmest thanks to Moira Munro for livening up my work with her delightful cartoons.
Last but certainly not least, I'm grateful to my husband for sustaining me through the writing process. Edward, according to my calculations, I demanded 1 laptop, 1095 hot drinks, 175kg of shopping, 730 lunches and dinners, 52 hours of discussion, 29 hours of proofreading and quite a few hugs from you to get this book under way, and you supplied all that without so much as a grumble. Well, maybe just a tiny grumble.