Studies in Project Quality Management:
Achieving Business Excellence Using
Baldrige, Business Process Management,
Six Sigma, and Project Management
?ALAN MENDELSSOHN, OFFICE MAX
? MICHAEL HOWELL, BEARING POINT GLOBAL SOLUTIONS
In the challenging global economy of today, many businesses are struggling just to stay alive. Even those that are surviving are finding it more difficult to achieve sustained profitability. No matter what the type of business, no matter what product or service is provided, an organization exists to serve its customers in an efficient and effective way. And when done right, the business will be more profitable.
So what is the secret to success? There is none. What it takes to be successful, what is referred to as "business excellence," is nothing more than good, common sense business management, coupled with strong leadership, discipline, and a lot of hard work. Over the years, however, organizations have honed their skills to be able to better implement those things necessary to serve customers.
In the last thirty years, there have been many buzzwords used to describe different approaches to achieving business excellence. Some of the more familiar names include Quality Improvement, Total Quality Control, Quality Management, TQM, Reengineering, ISO 9000, Six Sigma, Business Process Management, Digital Six Sigma, Baldrige, Lean, and even the more generic term Continuous Improvement. And there are many other names
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Publication information: Book title: The AMA Handbook of Project Management. Contributors: Paul C. Dinsmore - Editor, Jeannette Cabanis-Brewin - Editor. Publisher: AMACOM. Place of publication: New York. Publication year: 2006. Page number: 125.
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