CHAPTER 13?RENEE MEPYANS-ROBINSON
NASHVILLE STATE COMMUNITY COLLEGEDelivering a sound communication management plan to all
team members, sponsors, and stakeholders (including the customer) is one key to a successful project. The distribution of
project information is critical to ensure all information is communicated in a timely fashion throughout all phases of the
project.The project manager is responsible for sharing important
dates, setting up meetings to discuss issues, and identifying
risks early in the planning phase in order to eliminate problems
that can occur in the implementation phase. All team members
are to inform and provide status of the project developments,
which could impact the outcome of the product or service. The
coordination and communications will have a direct impact on
whether the project meets the customer expectations, budget,
and delivery date.The Communication Management Plan is based upon five
fundamental questions being answered in the planning sessions
of the project:
Project Communications Management
|1. ||Who will make decisions on issues?|
|2. ||Who will develop an action list of tasks and who will be
responsible for the tasks?|
|3. ||When will these tasks be completed and reported?|
|4. ||How will other pertinent information be distributed?|
|5. ||To whom will the information be delivered?|
The implementation of the project plan and strict enforcement is necessary for the success of the project. The project
manager should have the team's buy-in before proceeding with
Questia, a part of Gale, Cengage Learning. www.questia.com
Book title: The AMA Handbook of Project Management.
Contributors: Paul C. Dinsmore - Editor, Jeannette Cabanis-Brewin - Editor.
Place of publication: New York.
Publication year: 2006.
Page number: 165.
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