It's remarkable how quickly the years have passed since the publication of the first edition of The AMA Handbook of Business Letters. While much has changed during that time, the basic fundamentals of letter writing have remained the same. Still, we felt it was time that we updated the book with a much wider selection of model letters, updates to reflect today's work setting, the most current Grammar Hotline Directory, and new information that acknowledges how prevalent a role technology now plays in our daily lives.
Mary Glenn, Mike Sivilli, and Robert Griffin at AMACOM contributed greatly to this new edition of the book, which contains more than 320 model letters, as well as new material on writing e-mail and faxes.
I'd like to make this book as useful as possible for you. Perhaps the best way to do that is to enlist your help. If you have ideas for new features or types of letters you'd like to see included in future editions, or if you have observations you'd like to make and questions you'd like answered, send them to: Jeffrey L. Seglin, c/o AMACOM, 1601 Broadway, New York, New York 10019. Or e-mail me at: email@example.com.
Jeffrey L. Seglin