The AMA Handbook of Business Letters

By Jeffrey L. Seglin; Edward Coleman | Go to book overview

Index
abbreviations, 477–480
accommodations, request about, 362–363
addresses, 18–20, 40
advertising letters, 38, see also sales and marketing letter(s)
advice, thanks for, 417–418
agreement, subject/verb, 49–51
ambiguous language, 10
analysis of subject and reader, 4–6
anniversary dates, acknowledging, 122— 123, 333–334
annual meeting(s)
announcing/requesting proxy statement for, 186, 191
inviting stockholders to, 186, 193
letter accompanying proxy for, 186, 190
annual reports, cover letters for, 186, 187, 194, 195
antecedents (of pronouns), 49
apology letter(s), 145–154
for billing error, 153
to customer, 145–154
for damaged goods, 146, 148–149, 159, 162
for delayed shipment, 146, 149
for employee's rudeness, 145, 147
general, 145, 146
for incorrect billing, 151, 152
for out-of-stock product, 154
for overcharging customer, 151–152
for product defect, 145, 147–148
for service delay, 150–151
apostrophe, use of, 471
appearance, 29–45
of block format, 33–34
of e-mail, 42–45
of envelopes, 40
of faxes, 42
and format choice, 31
of full block format, 31–32
of hanging-indented letter format, 38–39
and length of letter, 15
of memorandums, 40–41
of official-style format, 37–38
of semiblock format, 34, 35
of simplified-letter format, 34, 36–37
of stationery, 29–31
applications, job, see job application letter(s); job application response letter(s)
appointments confirmation of, 354–355
requests for, 98–101
article(s)
accepting invitations to contribute, 434–435
complimenting author on, 442
declining invitations to contribute, 423, 433

-503-

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