Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings

By Diane Arthur | Go to book overview
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Index
Ada. See Americans with Disabilities Act of 1990
Address, questions about, and EEO compliance, 44
AEDA. See Age Discrimination Act of 1967
Age, questions about, and EEO compliance, 44
Age Discrimination Act of 1967 (ADEA), 37–38
Aggressive interviewees, 180–182
Alcohol abuse, and Americans
with Disabilities Act of 1990, 38
Americans with Disabilities Act of 1990 (ADA), 38–39
Appearance, questions about, and EEO compliance, 44
Applicant-related interviews
documentation of, 50
overview of, 109–110
See also Campus interviews;
Employment interviews;
Reference-check
interviews; Screening
interviews
Applicants. See Interviewees
Assessment interviews, documentation of, 50
Behavior competency, 64
Body language
aggressive, 181
chronemics, 98
cultural translations of, 98–99
distraught, 183
haptics, 98
impact of, 95–96
interpreting, 99–101
kinesics, 96
nervous, 174–175
oculesics, 98
proxemics, 97
Bona fide occupation qualification (BFOQ), 34
Campus interviews
areas of focus, 118–120
close-ended questions in, 74
information to provide in, 25
length of, average, 12
objectives of, 4
open-ended questions in, 69
paperwork to review before, 9 traditional vs. videoconferencing, 117
types of questions to ask, 21
use of interviewer's talk time in,
92
Candidates. See Interviewees
Change-in-status interviews
documentation of, 50
information to provide in, 26
length of, average, 12
objective language in documentation of, 53
objectives of, 7
open-ended questions in, 70
overview of, 153–154
paperwork to review before, 9
types of questions to ask, 22
use of interviewer's talk time in, 92
See also Demotion interviews;
Exit interviews;
Performance-evaluation
interviews; Promotion
interviews; Termination
interviews; Transfer
interviews
Children, questions about, and EEO compliance, 44
Chronemics, 98
Citizenship and national origin, questions about, and EEO compliance, 44
Civil Rights Act of 1964, 32, 34–35
Civil Rights Act of 1991, 39–40, 42
Clarifier probes, 72, 73
Close-ended questions, 73–75
in confirmation stage, 79
in core stage, 78
in the rapport-building stage, 76
Closing stage, of interview, 27–28, 79–80
Coaching interviews
close-ended questions in, 74
constructive criticism in, 136–137
effective, 133–134
information to provide in, 25
length of, average, 12
objective language in documentation of, 52
objectives of, 6
open-ended questions in, 69
paperwork to review before, 9
praise in, 134–136
types of questions to ask, 21–22
use of interviewer's talk time in, 92

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