|1||Context for Strategic Performance Measurement||1|
|2||Performance Measurement Frameworks||7|
|3||Self-Assessment and Business Excellence||41|
|4||Benchmarking and Strategic Performance Measurement||81|
|6||Customer Measurement: Strategic Issues, Best Practice, and New Dimensions||135|
|7||Strategic Quality Measurement Frameworks and Approaches||175|
|9||Trends and Practices in Financial Measurement||245|
|10||Knowledge Management and Measurement||271|
|11||Strategic Performance Measurement Overview||303|
|Glossary of Terms||309|
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Publication information: Book title: Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success. Contributors: Michael A. Milgate - Author. Publisher: Praeger. Place of publication: Westport, CT. Publication year: 2004. Page number: vii.
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