Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success

By Michael A. Milgate | Go to book overview
Save to active project

Glossary of Terms
Strategic Performance
Measurement Overview

Book value: The value of assets recorded in financial accounts. With few exceptions, these are all tangible assets, such as buildings, plant, and machinery.

Breakthrough, breakthrough goals: Dramatic performance improvements, often realized in short periods, as distinct from continuous incremental improvement. Knizen is the Japanese word meaning incremental improvement and the title of Masaaki Imai's 1986 book, Kaizen: The Key to Japan's Competitive Success.

EFQM Model for Business Excellence: The European Foundation for Quality Management (EFQM) model features nine elements or criteria, which are grouped, for convenience, into Enablers and Results. The Enabler criteria are concerned with how results are being achieved, whereas the Results are concerned with what the organization has achieved and is achieving.

EVA: Economic Value Added, a method that gives a measure of value added generated by the business after various accounting adjustments. Value in the context of business markets is the worth in monetary terms of the technical, economic, service, and social benefits a customer receives for the price paid for a market offer. Value added is where the level of value is increased or initially attached to a business activity.

Intangible assets: Assets that are not physical or tangible in nature, and therefore more difficult to identify and count as discrete entities.

Intellectual capital: The intangible assets of an organization not normally valued on the balance sheet, including knowledge, information, and experience that can be put to use to create wealth. It includes not just know-how, but also customer loyalty, processes, databases, and intellectual property such as brands, trademarks, and patents.

Market value: The total market capitalization of an organization, that is, the share price on the stock market multiplied by the number of shares outstanding.

-309-

Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Notes
Cite this page

Cited page

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited page

Bookmark this page
Transforming Corporate Performance: Measuring and Managing the Drivers of Business Success
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen
/ 320

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?