Recruiting, Interviewing, Selecting & Orienting New Employees

By Diane Arthur | Go to book overview
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CHAPTER 17
Departmental Orientation

Consider and contrast these scenarios:

Scenario #1: Amelia is a manager, awaiting the arrival of her new administrative assistant, Emma. It’s 8:41 on Monday morning, and Amelia already feels as if she’s put in a full day since arriving less than an hour ago. These past five weeks have been rough. Her assistant quit with less than a week’s notice, and Amelia has had to ask her colleagues’ assistants to do her work while HR found and hired a replacement. Amelia thinks Emma will work out well, but unfortunately she felt compelled to give two weeks’ notice to her current employer, pushing back her start date until today. It’s now 8:46. Amelia is growing impatient. She knows Emma isn’t supposed to start until 9:00, but shouldn’t she want to arrive early the first day to make a good impression? Now it’s 8:47. Amelia sits at her computer and continues to amend the list of all the work that needs to be done when she hears a polite “ahem.” She turns and sees Emma standing in the doorway, smiling. “Finally!” Amelia cries out. “Let’s get started.”

Scenario # 2: Ava arrives for her first day at her new job and is greeted cheerfully by the receptionist, who clearly knew she was coming. She is escorted to her office where Ava finds a nameplate on the door, a vase of fresh flowers on the desk, her drawers filled with supplies, and an agenda of that day’s activities, including organizational orientation in the morning, lunch with her manager, and a departmental orientation in the afternoon. As she takes all this in, she hears a light rap on the door. She turns to see her manager, Adam, smiling. “Welcome, Ava!” exclaims Adam. “Why don’t you settle in and grab some coffee, and I’ll walk you over to our training room for organizational orientation. It’s recently been revised and I hear really good things about it. I’m looking forward to your feedback when we meet for lunch. You’re going to have an exciting first day!”

Scenario #3: Told to report to his manager’s office on Monday morning at 9:00, Eric arrives promptly and is asked by the receptionist to please have a seat. He sits and waits. After ten minutes pass, he again approaches the receptionist, who says, “She knows you’re here; it’ll just be another minute.” Ten minutes stretch into fifteen. Eric feels uneasy and left to wonder if he’s made a mistake accepting this job. Finally his manager emerges from her office, carrying a folder and a key. Eric stands up, ready to follow her, when she says, “Sorry—I’m already running behind this

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