Promoting Organization Effectiveness: Performance Management, Internal Audit, and the Administrative Review Process
So far, we have shown how organizational change and effectiveness can be accomplished through positions (e.g., the university president and deputy to the president), staff functions (e.g., human resources), and processes (e.g., financial, enrollment, and facilities planning). Many institutions have functions that are specifically responsible for reviewing administrative operations and facilitating achievement, quality, and continuous improvement--that is, managing for excellence. This chapter reviews internal audit and performance management functions. It shows how these functions can provide constructive input and consultation to develop more effective work structures. The administrative review process, one that parallels traditional academic department reviews, is described. A proposal is made for integrating these functions under an organizational effectiveness unit. The chapter demonstrates that control functions don't have to be rigid guards of bureaucratic regulations but can be promoters of organizational analysis and continuous learning.
The university's performance management program provides a coordinated approach to strategic planning, general policy-making activities, risk assessment, program review, management reporting, and other management initiatives designed to improve performance and increase accountability of campus programs.1 The overall goal of the performance management program is to maintain an integrated approach to managing these activities as part of the day-to-day operations of the university. This approach reflects the university administration's manage
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Publication information: Book title: Achieving Performance Excellence in University Administration:A Team Approach to Organizational Change and Employee Development. Contributors: Manuel London - Author. Publisher: Praeger Publishers. Place of publication: Westport, CT. Publication year: 1995. Page number: 103.
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