If Being a CRM Is the Answer, What Is the Question?

By Pemberton, J. Michael | Records Management Quarterly, April 1991 | Go to article overview

If Being a CRM Is the Answer, What Is the Question?


Pemberton, J. Michael, Records Management Quarterly


As a field, information and records management is clearly gaining momentum in a developmental process called professionalization. Used by sociologists who study occupational fields, "professionalization" is a term describing the progress of an occupation (lower order) toward the coveted status of profession (higher order). This process affects every person in the field because as the field becomes more and more professionalized, the stature of each practitioner is enhanced, though expectations of practitioners often increase proportionately. For this reason, everyone in the information and records management field will want to understand and take an interest in the factors that are part of professionalization, some of which will be discussed in "Perspectives" in this and coming issues of RMQ.

ELEMENTS OF THE

PROFESSIONAL MODEL

There are several conceptual frameworks, or models, useful in understanding the professionalization process, and, after outlining one model, below, we will zero in on an element in the professionalization process which is a professional issue of increasing importance to records managers: certification. Established professions share a number of characteristics; one analysis provides the following elements:

1. Professions are undergirded by an organized body of specific knowledge including theoretical principles as well as specific, practical skills. This specialized knowledge serves as one source of legitimization for the profession's authority.

2. Professions demand a period of education and training whose dimensions are clearly defined by the profession itself. This educational experience increasingly takes place in a university environment. The training includes abstract and theoretical knowledge as well as the more technical skills of the field.

3. The practitioners of a profession have client service as their primary, or central, motivation rather than financial reward.

4. As ministers are said to be "called" to the ministry, practitioners of a profession are drawn to it at a level of intensity which implies a long-term personal commitment to the field.

5. Within each profession there develops a professional subculture which consists of values--not simply techniques--shared by all the profession's practitioners. This sense of community is characterized by a common vocabulary and a sense of common occupational identity.

6. To be recognized as a profession by society, a profession's value system must have a relationship to values held by members of society outside the profession. The would-be profession must be able to show commitment to these broader values. Society understands, for example, that the commitment of physicians and nurses to the broader values of health care transcends service to immediate clients or merely earning a fee.

7. To enunciate its points of contact with basic social values and to constantly remind practitioners and clients of the profession's committment to such values, a profession develops a code of ethics, one which is more systematic, broad, and binding on members than the codes of ethics of occupations or unions.

8. Community endorsement of the profession become strong enough over time so that the profession achieves the autonomy to set its own educational standards, curriculum accreditation, and a sanctioned licensing or certification system. This licensing system has force of law in that no one practices the occupation without proper credentials.[1]

The roots of the need for certification lie deep in the professionalization process, and it is important to note the relationships among some of the elements of the professional model, especially education, autonomy, and certification or licensing.

CERTIFICATION AND

RECORDS MANAGEMENT

Francis Bacon (1561-1626) was right when he said "knowledge is power" (Essays and Religious Meditations, 1597), but what we know today is that exclusive knowledge is far more powerful. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

If Being a CRM Is the Answer, What Is the Question?
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.