Enterprise Image Archive: An Outsourced Solution

By Redvers, Chris | ABA Banking Journal, June 2004 | Go to article overview
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Enterprise Image Archive: An Outsourced Solution


Redvers, Chris, ABA Banking Journal


In the years following the September 11 tragedy, there has been an increased focus on corporate disaster recovery, including a greater scrutiny by regulators and compliance officers. The massive blackout along the East coast in the summer of 2003 further served to highlight the impact to businesses of not being able to access their systems and files. In addition, new regulatory mandates are causing corporations to feel pressure to find effective solutions to their image archiving needs.

As a technology leader, JP Morgan I-SolutionsSM has responded to this corporate need through the deployment of its enterprise content management service,

i-VAULT![SM].

The i-VAULT! 'virtual archive' design facilitates automatic disaster recovery and business continuity of digital archive services which are essential to safeguarding access to critical business documents and transactions during uncertain times.

While digital imaging of checks has become broadly accepted for its significant productivity benefits, companies are only now coming to recognize the advantages of imaging beyond cash-management applications, in fact, the importance of effectively tracking both physical and electronic records has become paramount.

Whirlpool Turns To an Outsourced Solution

In March 2002, Whirlpool Corporation's Cash Claims and Credit Department selected JPMorgan Chase as their wholesale lockbox provider. As the world's leading manufacturer and marketer of major home appliances, with annual sales of over $11 billion, Whirlpool turned to JPMorgan I-Solutions to provide long-term, online access to digital images of their lockbox items.

JPMorgan offered a superior solution through its advanced lockbox platform, which stores images in i-VAU[TF!. Through i-VAULT!. Whirlpool gained 24/7 online access to their images for up to ten years, with the immediate impact of improved productivity and customer service.

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Enterprise Image Archive: An Outsourced Solution
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