NatWest Upgrading ATM System: British Bank Orders 500 of Latest Machines from NCR

By Barthel, Matt | American Banker, February 27, 1992 | Go to article overview
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NatWest Upgrading ATM System: British Bank Orders 500 of Latest Machines from NCR


Barthel, Matt, American Banker


As part of a plan to upgrade its retail banking technology, National Westminster Bank PLC, London, has ordered 500 automated teller machines from NCR. Corp.

The deal, estimated by industry observers to be worth about $10 million, is one of the largest ATM orders ever for Dayton, Ohio-based NCR. The American Telephone and Telegraph Corp. subsidiary is the world's leading supplier of the machines.

It is also the largest single order to date for NCR's newest generation of ATMs, which were introduced last November.

Most Are Replacements

According to officials at National Westminster, 450 of the new machines are replacements for older NCR models, and the remaining 50 will be installed at new sites.

"With the new ATMs, both the replenishment and maintenance performed by the branch staff will be much improved over earlier models," said John Wallace, general manager of NatWest's information technology division.

"Our branches will be spending less time servicing the ATMs, and it will make the ATMs more available to our customers, which is one of our prime objectives."

National Westminster is the largest retail financial institution in the United Kingdom, with more than 2,800 branches in England alone.

A New Focus on Technology

After reporting losses of $352 million and $371 million in 1990 and 1991 respectively, the bank is taking a renewed interest in how technology can affect the bottom line of their retail operations, analysts said.

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