Surveying Employee Attitudes

By Osborne, J. E. | Supervisory Management, December 1992 | Go to article overview
Save to active project

Surveying Employee Attitudes

Osborne, J. E., Supervisory Management

If you really want to know what your staff is thinking--just ask them! Employee attitude surveys can result in information you can use to boost morale, increase productivity, and tame turnover. Translating all this information into improvements for your organization isn't easy, but the results you get will pay dividends down the road.

How to Ask

Since the way you phrase survey questions will affect the answers you receive, take time to design questions that will make the most of your survey efforts.

Keep questions open-ended. Use phrases that require more than a yes or no response.

Ask for alternatives. Often those directly involved with the issue will provide useful suggestions for addressing the problem.

Provide an opportunity for people to voice an opinion. For example, ask them, "Tell us how this company compares to other places you have worked." This type of question will often produce suggestions for improvements in policies and procedures and will keep you abreast of what your competition is doing about working conditions, benefits, and other human resource issues.

Ask employees to help you set priorities. At the end of each survey, ask participants to list the three most critical issues they want management to address in order of importance. This process will help you to focus efforts first on the issues of most concern to employees.

How to Respond

Once you receive your employees' responses, let them know you appreciate their participation. Tell them when they can expect management's response and what the next step will be.

In responding to your employees' concerns, translate each issue into an "action statement"--for instance, if an employee states, "The insurance plan needs to be improved," the action statement would be to "investigate the insurance plan for reduction of current cost to employees.

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Cite this article

Cited article

Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited article

Surveying Employee Attitudes


Text size Smaller Larger
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen

matching results for page

Cited passage

Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?