How Banks Are Teaching Workers to Make Use of New Technology

By Zack, Jeffrey | American Banker, December 10, 1993 | Go to article overview
Save to active project

How Banks Are Teaching Workers to Make Use of New Technology


Zack, Jeffrey, American Banker


Technology promises to cut costs, increase productivity, and improve service. But more technology also means having a more sophisticated work force. So, the American Banker asked a number of bankers: What training and educational opportunities is your bank offering employees?

We found that banks use a variety of methods, including formal in-house classes, training by outside educators and vendors, and subsidizing tuition at local colleges.

Bankers also cited the benefits of computer-based training, which allows employees to learn through on-line courses or with the assistance of an instructor.

Mixed Media

A few banks noted that they are moving toward multimedia course material.

Some training is broad in scope. Albert C. "Skip" Patterson, department executive of systems services at Bank of Boston, told how the bank implemented a new customer information system.

"We planned the transition over a weekend, which meant more than 3,000 people would use one system on Friday and another the following Monday," he said.

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited article

How Banks Are Teaching Workers to Make Use of New Technology
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?