Yawning Chasms

By Evans, Mark | New Zealand Management, May 2007 | Go to article overview

Yawning Chasms


Evans, Mark, New Zealand Management


Application developers have a tricky job. Ensuring sufficient input from the users of the application is critical. But sometimes users don't know what to ask for. They are used to things being done a certain way because that's how they've always been done, and they can't always see alternatives.

Building a new application is a great opportunity to examine existing business processes and review their efficiency. But therein lies a problem. There's often a knowledge gap and communication breakdown between users and application designers. They simply don't talk the same language and don't have the same understandings of the business.

Users are likely to know the nuts-and-bolts of existing business processes more thoroughly than application developers. But they don't know what is technically possible. So what they ask for is often not what they should (or could) be asking for.

Application developers, on the other hand, know what's technically possible. But they are often led by a desire to please users and give them what they ask for rather than taking a step back, challenging users to review existing business processes and helping them look for ways to improve them. All too often they're also too removed from the day-to-day operations to be able to judge good processes from bad ones.

As a result, applications get built that embed inefficient business processes, and the opportunity to create efficiencies through a new system is lost.

So what can be done? The secret is to ensure that the project team responsible for designing and building a new application is a proper team--with representatives from all the affected areas of the business not just from IT.

It'll do no harm for members of your sales or marketing teams to gain some exposure to technology by working with the tech guys. And it'll do your tech team a power of good to work more closely with other staff and get a better sense of their processes and priorities. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Yawning Chasms
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.