Cash Rewards Effect on Unplanned Buying Behaviors-Watch Your Wallet Carefully!

By Tsai, Dungchun; Yeh, Nai-Chi et al. | Consumer Interests Annual, Annual 2007 | Go to article overview

Cash Rewards Effect on Unplanned Buying Behaviors-Watch Your Wallet Carefully!


Tsai, Dungchun, Yeh, Nai-Chi, Lou, Yung-Chien, Consumer Interests Annual


Extended Abstract

Price promotions come in various forms, such as buy-one-get-one-free offers, coupons, and of course price discounts. Cash reward is a new popular promotional tool used at many famous department stores, apparel retailing chains, and grocery stores. Consumers can obtain a rebate when their purchase passes a threshold set by the company, as in, "purchase over $100 to get a $10 cash reward." Similar to the cash rebates applied in the automobile industry, cash rewards uses the mechanism of the silver lining principle (Thaler 1985) to segregate a large loss of purchase and a small gain from rebate to increases consumers' utility. However, distinguished from other price promotions, cash rewards provide consumers freedom to choose any products within the store rather than a specific product. Cash rewards, like the conditional discount of coupons, give rebates only to consumers achieving the purchasing threshold.

Facing free-choice and the conditional-discount promotion, consumers may be attracted to buy merchandise in excesses their original shopping budget. Those consumers perceive gains from getting the cash reward if they reach the threshold and perceive losses from not taking advantage of the offer if they do not. Such perception generates an "artificial buying desire." This artificial buying desire can be conceptualized as one dimension (or "type") of deal proneness (Lichtenstein, Netemeyer, and Burton 1990) but focuses on proneness to cash rewards. However, no current scale has been developed to measure this construct. Thus, the first objective of this article was to examine and measure the artificial buying desire by incorporating insights from motivation, expected benefit, and expected regret.

In addition, artificial buying desires are generated not only from the consumer's inner needs but also from external factors created by sellers such as: stimulation of cash rewards. Therefore, to investigate how external factors influence artificial buying desire is the second objective of this article. Furthermore, most of the products that consumers buy due to artificial buying desire are unplanned. Thus, what kinds of products are more likely to stimulate consumers to buy as unplanned purchasing items is the third objective of this study. In order to achieve the above-mentioned objectives, three factors affecting artificial buying desire are examined in this study. One is from the consumers' perspective--the expenditure to threshold ratio, which implies the amount of money spent in a store under cash rewards. For example, when a consumer has spent $90 and $10 cash rewards is offered for purchases over $100, the expenditure to threshold ratio would be 90%. This study expects that the expenditure to threshold ratio can positively influence artificial buying desire. Consumers perceive larger sunk cost including money, time, and effort when they have spent more money (Soman and Gourville 2001). This helps to increase the motivation towards gaining the cash rewards that can offset sunk costs.

The second one is controlled by firms--threshold. Different thresholds affect consumers' artificial buying desire even when the percentage of the cash rewards provided is equal. For example, when two types of cash rewards with the same 10% reward are provided: (1) "purchase over $100 to get a $10 cash reward" and (2) "purchase over $200 to get a $20 cash reward." We expect that the latter one is more attractive. This is because consumers frame the outcome in dollar terms rather than percentage terms (Chen, Monroe, and Lou 1998).

The last one is product characteristics. When consumers have bought products on their shopping lists, having almost reached the offered threshold, product characteristics (preference and price) may influence consumers' decisions to continue shopping. This study expects that, while just matching the threshold, consumers are more likely (1) to buy a preferred product than an unwanted one and (2) to buy a lower-priced product than a higher-priced one, because they may perceive a higher transaction utility from the unplanned purchase

In this research, a laboratory experiment was conducted to collect data. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Cash Rewards Effect on Unplanned Buying Behaviors-Watch Your Wallet Carefully!
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.