Development of Web-Based Decision Support System for Business Process Reengineering in a Health-Care System *

By Lee, Chang Won | Journal of Strategic E-Commerce, January-July 2006 | Go to article overview
Save to active project

Development of Web-Based Decision Support System for Business Process Reengineering in a Health-Care System *


Lee, Chang Won, Journal of Strategic E-Commerce


ABSTRACT

A web-based decision support system (DSS) can provide management with a strategic plan for business process reengineering (BPR) in a health-care system. An attempt is made to develop a DSS for designing, evaluating, and implementing a strategic plan for BPR. A model is developed and analyzed to simulate a real hospital setting. Goal criteria and priorities are identified and established. The model results are evaluated and discussions are made along with web application in order to enhance the model applicability. The model provides the management with valuable information for planning and controlling hospital e-commerce activities.

INTRODUCTION

As the dynamics of the demanding marketplace and the requirement of competitive advantage have transformed, the need for decision support system (DSS) models for process reengineering in the health-care e-business system has been emphasized. Successful linkages of these planning processes play a critical role affecting business performance (Ackerman, Wall & Borman, 1999; Aldowaisan and Gaafar, 1999; Sheng, 2002; Short and Venkatraman, 1992; and Teng, Grover and Fiedler, 1996). Factors affecting business performance in a health-care e-business system are widely identified. Financial and non-financial factors should be considered together in the health-care decision process. The health-care e-business strategy needs to be based on compromise among the diverse stakeholders in the health-care system. Among DSS types, a model-driven DSS emphasizes access and control of a model that uses data and parameters provided by decision-makers to support them in analyzing a real-world e-business situation.

Due to the web technology and organizational paradigm shift, business operations in health-care e-business systems may become more tightly coupled with primary business processes such as admissions, capacity, financing, manpower, and revenue planning. Web technology can deliver unprecedented opportunities to reengineer the business processes in health-care systems. Web technology is considered an emerging area for DSS and an important tool for DSS development. Web technology can enrich model-driven DSS. Web-based DSS has the advantages of reducing current technological obstacles of computerized systems, because of better sharing in decision information, and making more efficient decisions with less cost for model implementation (Courtney, 2001; Rao & Turoff, 2000; and Shim et al., 2002).

Strategic business process reengineering (BPR) in a health-care environment is a growing requirement for improving profitability and productivity. Subjective decision-making processes can be very critical in the multiple and complicated problems with trade-off relationships. When management considers several conflicting goals to achieve, a DSS model enables effective results in business processes and other operational environments in health-care e-business system (Sarker & Lee, 1999; and Stoddard & Jarvenpaa, 1995). However, previous DSS studies have rarely explored to develop an integrated model based DSS dealing with comprehensive core functions in health-care e-business system. Thus, an appropriate model development is essential to create a long-term opportunity for BPR in a health-care e-business system.

The purposes of this paper are (1) to develop a DSS model that aims at designing, evaluating, and implementing a strategic plan for BPR in a health-care system, and (2) to provide management with an insight on a web-enabled DSS model that can enhance business performance and refine operational strategy in health-care e-business activities.

Section 2 reviews a brief literature of decision support systems and business process reengineering. Section 3 presents a problem background with data modeling and goal decomposition. Section 4 presents model development dealing with decision variables, constraints and model formulation.

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited article

Development of Web-Based Decision Support System for Business Process Reengineering in a Health-Care System *
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?