No Call Center Layoffs

Manila Bulletin, November 22, 2008 | Go to article overview
Save to active project

No Call Center Layoffs


A major business process outsourcing (BPO) company will keep more than 800 call center agents in its payroll and would actually hire more personnel despite the global economic slowdown, President Arroyo announced yesterday.

The President belied reports that Advanced Contact Solutions Inc. (ACS) has discharged 889 workers after it allegedly lost a big US-based client that went bankrupt, saying the information and communications technology (ICT) sector remains a "robust" job generating industry in the country.

Mrs. Arroyo said she was "very alarmed" when she heard about the reported massive layoff in ACS and immediately had the matter verified.

"We checked with that center, ACS, and they totally denied it. In fact they are looking for more workers," she said during the launch of the University of the Philippines -- Ayala Land Techno Hub in Quezon City.

"They were even telling us the story that other call centers like Teletech and others read the news, they called up ACS and said, 'Where are the workers you are laying off? We want to absorb them right away,' but ACS says 'We're not laying off anyone, we're looking for more'," she said.

The President said the ICT sector remains one of the bright sectors that keep the local economic engine running despite the troubled financial system of the world economy.

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited article

No Call Center Layoffs
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?