Passengers Welcome Move to Curb Closure of Rail Ticket Offices

The Evening Standard (London, England), January 13, 2009 | Go to article overview
Save to active project

Passengers Welcome Move to Curb Closure of Rail Ticket Offices


Byline: NICHOLAS CECIL

PASSENGER groups today hailed a victory in the battle to stop the mass closure of ticket offices by rail companies across London and the South-East.

They welcomed the decision by transport minister Lord Adonis to order the capital's biggest rail operator, South West Trains, to scale back plans to cut ticket office opening hours at 114 stations.

SWT expressed "disappointment" that most of its proposals had been rejected, though more limited reductions in opening hours will be allowed.

Anthony Smith, chief executive of Passenger Focus, said: "This is a victory for the thousands of passengers who stood up and told the Government they didn't want to lose their ticket office staff.

"The Department for Transport has supported our call that train companies can't get away with blanket closures as passengers tell us they need staff for security, journey advice and ticket sales."

Jo deBank, of London TravelWatch, said: "This is a good victory for passengers. They value the human interaction." Unions had warned that if the Government had failed to act, several other train firms would have axed manning at many stations.

The Evening Standard has called for better staffing on the rail network through its Safer Stations campaign.

The transport minister stepped in to protect passengers from the "unacceptable" cuts. Amid rumours that the train company has already started limiting ticket office opening hours, Lord Adonis stressed today that SWT would be expected to "fully and consistently" staff stations according to his ruling.

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited article

Passengers Welcome Move to Curb Closure of Rail Ticket Offices
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?