Detecting, Repairing, and Preventing Human-Machine Miscommunication

By McRoy, Susan | AI Magazine, Spring 1997 | Go to article overview

Detecting, Repairing, and Preventing Human-Machine Miscommunication


McRoy, Susan, AI Magazine


* This article summarizes a workshop entitled "Detecting, Repairing, and Preventing Human-Machine Miscommunication," held on 4 August 1996 in Portland, Oregon. The author presents the significant issues raised during the four specific workshop sessions.

Any system that communicates must be able to cope with the possibility of miscommunication -- including misunderstanding, nonunderstanding, and misinterpretation. Research related to achieving robust interaction is an important subarea in AI. Early work concerned the correction of spelling or grammatical errors in a user's utterance so that the system could more easily match them against a fixed linguistic model; work has also been done in the area of speech recognition, attempting to find the best fit of a sound signal to legal sequences of linguistic objects. All these approaches have assumed that the system's model is always correct. More recently, researchers have been looking at detecting and correcting errors in the system's model of an interaction. This work includes research on speech repairs; miscommunication; misunderstanding; nonunderstanding; and related work in planning, such as plan misrecognition and plan repair.

The Workshop on Detecting, Repairing, and Preventing Human-Machine Miscommunication brought together researchers interested in developing theoretical models of robust interaction or designing robust systems. We were particularly interested in results drawn from experiments and applications that use speech as their primary modality of interaction. Some experiments involving multiple modalities were also discussed.

The workshop was organized into four sessions: (1) "Empirical Data Regarding the Occurrence of Miscommunication," (2) "Strategies for Identifying Potential Causes of Break- downs," (3) "Knowledge Representation and Reasoning about Miscommunication," and (4) "Repair in Spoken Language Systems." These sessions represent a progression from work that clarifies the problem of miscommunication to work that describes the strategies used to repair miscommunication. I review the most significant issues raised by the participants at these sessions.

In the session on empirical issues, the participants discussed various approaches to empirically evaluating hypotheses about human-machihe miscommunication. The approaches differed in two dimensions: First, experimenters specified different environments of the interaction by selecting different modalities of interaction or distributions of initiative (control) for the interaction. Second, experimenters selected a method for eliciting data; they used the computer to mediate between two humans, participate in the collaborative performance of some task with the user, or simulate an error-prone user interface to an implication. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Detecting, Repairing, and Preventing Human-Machine Miscommunication
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.