Appeal to Improve Care of the Elderly; HEALTH: Disabled Patients Raise Concerns over Discharge Process

Coventry Evening Telegraph (England), November 6, 2009 | Go to article overview
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Appeal to Improve Care of the Elderly; HEALTH: Disabled Patients Raise Concerns over Discharge Process


Byline: Les Reid

THE care of elderly and disabled people in hospital and at home in Coventry needs to improve, a key new report concludes.

A survey was conducted over months of patients at University Hospital and their discharge for further care at home.

Its findings, to go before the city council's scrutiny board next week, include recommendations that UHCW, NHS Coventry and the council's social care tighten up procedures.

The survey comes as the Government, councils and NHS are examining how best to meet the needs of a growing elderly population, with an emphasis on early discharge from hospital and more care in the community to promote independent living.

The survey considered the views of 78 hospital patients - all volunteers with extensive experience of care as members of patient and user groups. Half of them had follow-up care at home.

Most patients were satisified overall with the care they received.

But a significant minority reported major concerns. The majority complimented hospital wards, with friendly nursing and medical staff providing help when it was needed.

But a third reported their "views were not listened to all the time". A quarter did not feel their disability needs had always been acknowledged.

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Appeal to Improve Care of the Elderly; HEALTH: Disabled Patients Raise Concerns over Discharge Process
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