No Jobs Here, Only Careers

Manila Bulletin, March 27, 2011 | Go to article overview

No Jobs Here, Only Careers


MANILA, Philippines - According to the IT-BPO Roadmap of Business Processing Association of the Philippines (BPAP), jobs generated by business process outsourcing companies (BPOs) and contact centers in the Philippines could increase to 1.3 million, assuming the country strengthens the public-private partnership and improves the quantity and quality of our talent supply. The latter is critically important, especially since BPOs have earned a reputation for providing highly compensated jobs, but not necessarily long-term careers.The leadership team at TELUS International Philippines (TIP), a leading provider of customer care solutions, believes in fostering a culture of long-term career employment within the BPO industry. "At TIP, a job as an agent can be just the beginning of a rewarding career within our company," says TIP President Javier Infante. "We provide career opportunities to motivated, deserving applicants."Some see working in a call center as a stepping-stone to industries outside BPOs, and not as a long-term career. Opportunities within the industry, such as high-value jobs in IT and knowledge process outsourcing, as well as communications, leadership, and analyst roles, are not always readily apparent. That can be the challenge outsourcing companies like TIP face. According to Infante, one of their main challenges is ensuring team members feel they are progressing significantly in their careers, especially in light of increasing competition, the perception of jobs available in the industry, and the role of their influencers on their decisions. "Our task is to communicate opportunities to our team members, encourage them to find meaning in their work, and provide activities that promote personal growth."To encourage its team members to excel, TIP organizes recreational activities, team building events and outings on a regular basis. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

No Jobs Here, Only Careers
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.