Post-Breach Sony May Reimburse Reissue Costs

By Hernandez, Will | American Banker, May 3, 2011 | Go to article overview

Post-Breach Sony May Reimburse Reissue Costs


Hernandez, Will, American Banker


Byline: Will Hernandez

Sony Corp. said it would consider reimbursing financial institutions for the costs associated with reissuing credit cards that might have been compromised in last month's breach of its PlayStation Network.

Kazuo Hirai, the president and chief executive of the Sony Computer Entertainment Inc. division, said during a May 1 press conference that about 10 million PlayStation Network account owners were notified that their credit card information was compromised. The online gaming network has about 77 million users.

There were no confirmed reports that fraud was committed with data stolen during the breach, Hirai said, but Sony has asked its customers to monitor their accounts for unauthorized transactions. Sony has asked the FBI to conduct a criminal investigation into the breach.

Several PlayStation Network users, including a reporter from American Banker, have reported recent incidents of fraud or attempted fraud on the cards they used with Sony's service, though neither Sony nor any card issuers confirmed the fraud stemmed from the breach.

Sometime between April 17 and April 19, an unauthorized party accessed the PlayStation Network, which enables its users to play video games together and purchase music, movies and television shows. The breach also affected Qriocity, Sony's streaming music and video service.

Sony apparently discovered more problems because it has shut down its multiplayer online games for PCs, the company announced May 2.

"In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately," Sony said in a blog post Monday.

Sony has faced criticism about why it took several days to notify PlayStation Network users about the breach.

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Post-Breach Sony May Reimburse Reissue Costs
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