Tennessee's New Child Welfare Tracking System Automates Case Management

By Knuth, Kristen | Policy & Practice, December 2010 | Go to article overview

Tennessee's New Child Welfare Tracking System Automates Case Management


Knuth, Kristen, Policy & Practice


In order to better serve Tennessee's Department of Children's Services in its transition to a more family-centric structure, the state has acquired a new tracking system to reflect its public child welfare reform and the type of casework the department is handling.

The Tennessee Family and Child Tracking System, or TFACTS, is the new statewide, automated case management system designed to support DCS's new practice model; it is meant to broaden system access, improve communications with community partners and providers, and improve overall management and quality of casework. It will also improve understanding of needs, improve case-note reporting, and allow integration with fiscal management functions.

The new system is a response to a changing workload, said Rob Johnson, communications director for the Tennessee Department of Children's Services. In recent years, DCS's practice model has changed its strategies for helping families and kids, and legacy systems, specifically TNKids, didn't support the new practice model.

"TNKids didn't provide the level of data and statistical analysis that matched their new work," Johnson said. "It was just time for a new system."

The transition also reflects the reevaluation of 26 different business processes and the need for more of a case management system rather than just a data management system, said Michael Bowie, executive director of the Tennessee Department of Children's Services.

"What we did was more of an internal process flow," Bowie said. "The biggest drive was that the system support the business model."

The system also had to be SACWIS-compliant (State Automated Child Welfare Information System) to earn federal funding for implementation and operational costs, meaning that it had to meet the needs of all state, local and private providers involved in child welfare case management; it is also required to be the lone system for case management activities, so as to create a centralized database warehouse.

The three-year project plan included training, policy development and an increased understanding of what it means to be a family-centric process, Bowie said. "We've really focused on the needs of the family as a unit rather than just the needs of the child," he said.

TFACTS was launched statewide in early September with the help of Dynamics Research Corp., a technology management service that has provided program solutions to a number of states. Tom Kelly, DRC's senior vice president and general manager for Systems Engineering and Information Technology, said this new system allows for all the information on any case across the state to be made available in a single, consolidated system.

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Tennessee's New Child Welfare Tracking System Automates Case Management
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.