Fuzzy Logic Cloud Computing User's Satisfaction Assessment Methodology

Arbabioon, Pooneh, Pilevari, Nazanin, Review of Business Research

1. INTRODUCTION

Cloud-computing in its simplest definition is "providing computer service on the internet. Instead of paying the expenses to manufacture the installations of information technology for keeping the data and software, you may use the facilities of other companies. As an example, some companies will manufacture special infrastructures and deliver them to you. Therefore, your company can make use of their data and software through Internet. This system is called Cloud. The pioneer of cloud computing such as Amazon, Google, Salesforce, IBM, Microsoft and Sun Microsystems have begun to establish new data center for hosting cloud computing application in various location around the world [8]. Cloud-computing has created very great change in saving the information and executing applied programs. Instead of setting the data and applied programs in an individual PC, everything will be hosted on the cloud which is consisting of some computers and server and can be available through internet. Sometimes, the problem happens here is that who will guarantee the security of information on the cloud.

2. CLOUD COMPUTING

Cloud-computing refers to both the applications delivered as services over the Internet and the hardware and systems software in the data centers that provide those services. The services themselves have long been referred to as Software as a Service (SaaS). Some vendors use terms such as IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) to describe their products, but we eschew these because accepted definitions for them still vary widely. The line between "low-level" infrastructure and a higher-level "platform" is not crisp. We believe the two are more alike than different, and we consider them together. Similarly, the related term "grid computing," from the high-performance computing community, suggests protocols to offer shared computation and storage over long distances, but those protocols did not lead to a software environment that grew beyond its community. The data center hardware and software is what we will call a cloud. When a cloud is made available in a …

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Publication information: Article title: Fuzzy Logic Cloud Computing User's Satisfaction Assessment Methodology. Contributors: Arbabioon, Pooneh - Author, Pilevari, Nazanin - Author. Journal title: Review of Business Research. Volume: 11. Issue: 1 Publication date: January 2011. Page number: 151+. © 2008 International Academy of Business and Economics. COPYRIGHT 2011 Gale Group.

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