CDW Offering Helps Businesses Get a Handle on Mobile Devices

Daily Herald (Arlington Heights, IL), July 22, 2013 | Go to article overview

CDW Offering Helps Businesses Get a Handle on Mobile Devices


Regular readers of this column know the big challenge for businesses is the ability to manage the integration of mobile technology in the workplace. Using smartphones, tablets and laptops -- especially employee-owned equipment -- can create serious dilemmas for a company that doesn't have mobile device management policies and systems in place.

And yet, despite the growth of mobile work tools, many companies have yet to adopt comprehensive management systems.

It's a major issue that Vernon Hills-based CDW is addressing with the recent release of its Total Mobility Management system, a comprehensive package aimed at helping businesses manage its mobile technology.

CDW Total Mobility Management handles the day-to-day and long-term management of devices, apps and data, integrating mobile technologies across IT networks and operations, according to Andrea Bradshaw, CDW's general manager of mobility solutions. TMM is designed to handle operations with employer-owned or employee-owned mobile devices, or a combination of both, she added.

The need for device management systems is "still an issue" in business, Bradshaw said, noting only about 25 percent of companies today have a mobile device management system in place.

"That number does show signs of improvement though, as only 13 percent had a system in place in October 2012," she said, "By 2014, the average number of mobile devices accessing an organization's network will reach 3.3 per employee. With so many new and different devices accessing, sharing, analyzing, and sending proprietary data, it is absolutely critical to be fully aware of which devices are accessing your network, as well as how and when."

CDW Total Mobility Management provides a full complement of expertise, services and solutions to support IT departments as they plan, deploy and manage mobile technology, Bradshaw said. It includes services integrated through a customizable Mobility Management Portal, and addresses five critical components of mobile adoption:

Planning: Developing a company's mobile strategy and road map, data and device policies, security and network integration.

Enabling: Procurement, provisioning and deployment of devices as well as support for bring-your-own-device programs, integrated through one screen using CDW's Mobility Management Portal, tailored to an individual customer.

Protecting: Integrated security and real-time centralized management of mobile devices, applications and content, plus real-time monitoring and expense management.

Supporting: Live and self-service help desk services for end users, as well as mobile device management administration. …

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CDW Offering Helps Businesses Get a Handle on Mobile Devices
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