Learning about Differences for the Greater Benefit of the Community; TRAINING: Service Delivery Programme Ensures Staff Have a Wider Understanding of the Diversity Existing in a Multi-Cultural Society

Western Mail (Cardiff, Wales), March 27, 2002 | Go to article overview

Learning about Differences for the Greater Benefit of the Community; TRAINING: Service Delivery Programme Ensures Staff Have a Wider Understanding of the Diversity Existing in a Multi-Cultural Society


IN an effort to ensure that staff have a better understanding of the differing needs of the diverse communities they serve South Wales Police has set up a programme of "service delivery training".

The aim is to give employees an understanding of these needs and to emphasise that things may not always be straightforward.

Inspector Steve Parry, head of diversity training, said the course aims to encourage students to think about others and discuss issues in relation to people with disabilities (physical and mental), cultural differences (colour and race) and sexual orientation.

"The majority of staff receive two days' training, which allows an examination of values, where our values come from and the realisation of why others' values may differ, " he explained.

Some senior members of staff, and those who would have to deal directly with the public, are offered a five-day course, which looks more deeply at the issues surrounding perceptions, values and prejudices."

As part of this course an interface day is also arranged.

This affords members of the community and minority groups within South Wales Police to attend and share their experiences in small groups with students on the course.

Inspector Parry said, "The interface day gives an opportunity for community members to tell us the issues they face and for members of staff to understand these issues and how their actions can help or hinder. This training has been devised and developed by staff within our own force, and is seen as one of the best examples in it's field. …

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