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Automation in Cyberspace Is the Answer to Your Prayers

Sunday Business (London, England), January 27, 2002 | Article details

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Automation in Cyberspace Is the Answer to Your Prayers


WHILE automated telephone systems infuriate users as much as they make savings for companies, the automation of websites looks set to make life easier for both business and the consumer.

Transversal, one of the latest companies to emerge from the Cambridge area, hopes to succeed by delivering the answers that people really want out of the internet.

Like Cantabrian Autonomy, Transversal's metaFAQ software is based on Bayesian mathematics, a hitherto obscure branch of maths currently bestowing the Midas touch on anyone with a working knowledge of it. Indeed, so crucial is the science that Microsoft has assembled a research team entirely made up of Bayesian experts.

MetaFAQ is the brainchild of physicist David MacKay and internet specialist Davin Yap. The system was initially developed by …

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