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Higher Education: Manners Matter ; A New Study Reveals That Many Employers Remain Unsatisfied with the Social Skills of Their Graduate Recruits. but, Asks LUCY HODGES, Are Their Concerns Genuine or Are They Simply Moaning about the Younger Generation?

By: Hodges, Lucy | The Independent (London, England), May 2, 2002 | Article details

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Higher Education: Manners Matter ; A New Study Reveals That Many Employers Remain Unsatisfied with the Social Skills of Their Graduate Recruits. but, Asks LUCY HODGES, Are Their Concerns Genuine or Are They Simply Moaning about the Younger Generation?


Hodges, Lucy, The Independent (London, England)


Despite new initiatives in the universities to prepare undergraduates for the world of work, employers are still complaining that the young people that they hire are lacking in social skills and etiquette - in other words, they are bad at dealing with people and have poor manners.

This finding, which confirms earlier survey results of employers' views, comes in a new study from the Chartered Management Institute and the London College of Printing. While three quarters of employers recognised that graduates had good IT skills, only 30 per cent were impressed by their ability to communicate, and barely a quarter rated most of their other basic skills.

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