Please update your browser

You're using a version of Internet Explorer that isn't supported by Questia.
To get a better experience, go to one of these sites and get the latest
version of your preferred browser:

An IOU from AOL Flat-Rate Subscribers Stymied by Busy Signals Can Get Refund

By Virginia Baldwin Hick Of The Post-Dispatch | St Louis Post-Dispatch (MO), January 3, 1997 | Go to article overview

An IOU from AOL Flat-Rate Subscribers Stymied by Busy Signals Can Get Refund


Virginia Baldwin Hick Of The Post-Dispatch, St Louis Post-Dispatch (MO)


Many America Online users who have been getting busy signals in the last couple of months can get a refund or a credit - but they'll have to ask for it.

In a settlement announced Wednesday afternoon, America Online said it would offer up to two full months' refund - $39.90 - to flat-rate subscribers, depending on how many hours they used the service.

The attorneys general of 37 states, including Missouri and Illinois, had been negotiating with the company since Friday over consumer complaints that AOL promised more than it could deliver when, in December, it offered unlimited hours of on-line service for $19.95 a month. "It is a good settlement," Missouri Attorney General Jay Nixon said. "We got consumers what they need. . . . We're saying, give refunds or rebates to folks, and if you make mistakes henceforth, we'll come down even harder." The company also agreed to stop new promotions of the service in February, except for ads already scheduled. Ads that do run will include a warning about access problems. The company promised to make it easier to cancel the service. Adding to their frustration, dissatisfied customers sometimes could not get through on AOL's telephone lines to stop being billed for service they couldn't access. Now they will be able to cancel by telephone, mail or fax. Steve Case, chairman of AOL, said in a statement, "In combination with the $350 million investment program and other initiatives we announced two weeks ago, these new measures underscore our commitment to do what it takes to fix the problems members are experiencing as a result of the extraordinary demand for AOL." Before the company launched its $19.95-a-month plan in December, its most popular rate was $9.95 for the first five hours and $2.95 for each ad ditional hour. As a result of the pricing change, current AOL users quit watching the clock - some signing on for hours at a time - and new subscribers signed on. Earlier this month, AOL announced that it had 8 million subscribers. Despite adding new equipment, AOL could not keep up with the demand, and users began experiencing more and more busy signals, disconnections and "please try again later" messages. `Take The Money And Run' Alice Sherwood of Clayton, whose family used AOL extensively before the flat rate, said she was "delighted" with the settlement. "Like everybody else, we had trouble connecting," she said.

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

An IOU from AOL Flat-Rate Subscribers Stymied by Busy Signals Can Get Refund
Settings

Settings

Typeface
Text size Smaller Larger
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.