Ombudsman Swamped by Surge of Grievances; CASE STUDIES
Solicitor K offered Mrs J investment advice and retained pounds 4,000 commission without her consent. The Solicitors Complaints Bureau said it was his word against hers.
In fact, solicitors have to provide proof of consent. The Ombudsman recommended that Mr K pay Mrs J pounds 4,000, plus pounds 800 for unnecessary legal charges and pounds 200 for the inconvenience caused.
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Dr G wanted to buy an pounds 80,000 cottage in France. Solicitor P claimed expertise, but sought a pounds 275 increase on an agreed fixed fee of pounds 500 and proved unable to interpret French legal documents. He asked for a further pounds 100 to provide a translation.
The Bureau declined to take any action. While Dr G had not lost any money, he lost confidence in Mr P and felt he had to instruct other solicitors. Compensation of pounds 250 was recomended.
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Solicitor G had acted on behalf of Miss E's late aunt. …