Counseling on Web Grows despite Opposition

By Liz Stevens Fort Worth Star-Telegram | THE JOURNAL RECORD, August 25, 1997 | Go to article overview

Counseling on Web Grows despite Opposition


Liz Stevens Fort Worth Star-Telegram, THE JOURNAL RECORD


Bad day at the office? Spouse acting unresponsive? Generally feeling bummed?

Help is just an e-mail away.

As the Internet becomes an increasingly popular venue for advice- wielding therapists, Web counseling has emerged as one of the hottest debates in psychotherapy. The dozens of individuals plying their trade on-line say e-mail counseling is not only convenient and affordable but, for some people, also more conducive to free expression. Skeptics, and there are many, call it an oxymoron. "You can tell a lot of stuff from someone's voice," notes Dr. Douglas Weiss, owner of the Fort Worth Heart to Heart clinic for sexual addiction. "Whereas if you just wrote me an e-mail, I wouldn't know if you were 50 or 21. It robs you of a large part of that intuitive, interactive part." On-line counselors offer a virtual ear to individuals suffering everything from low self-esteem and sexual addictions to eating disorders and anxiety. They claim professional, confidential and comparatively low-cost treatment, as close as the nearest computer terminal. Think "modem-as-sofa" and get comfortable. "Nobody's grandmother will be surprised by the fact that you can create a lot of intimacy through writing letters," says Lawrence Murphy, co-founder of Therapy Online, based in Canada. "All of the clients have been impressed with the connections they've been able to make" with their Web counselor, he adds. Murphy and partner Dan Mitchell opened their on-line office two years ago, marrying interests in computers and counseling. They also saw a need not being met. "There are a lot of people who find it difficult to come into an office and sit in front of another person and disclose their problems," Murphy explains. People in small towns might not have easy access to a therapist. Worse still, the local psychologist might be a relative. And clients who move around a lot don't want to tell their stories to five different psychologists. With on-line counseling, "you never miss an appointment," Murphy says, "you don't have to get a baby sitter, you don't have to take an hour off work, you don't have to wait until the appointment to talk about what happened." The Internet supports about 50 on-line advice givers, according to Dr. John Grohol, director of Mental Health Net. Most of them appropriately refer to themselves as counselors, he says, not therapists. "Counseling is looked at more as helping the person to determine what the best course of action might be and it deals generally with much simpler problems," Grohol says. "To actually say that you're doing psychotherapy on-line is taking a big leap in terms of what has been traditionally known as psychotherapy." The ethics code of the American Psychological Association states that productive therapy requires a "professional relationship" between psychologist and client. That, says Dr. Stuart Tentoni, would be extremely difficult to develop without face-to-face contact. "Psychotherapy is based upon both verbal and nonverbal communication," says Tentoni, coordinator for the Norris Health Center at the University of Wisconsin at Madison. "Since one cannot see the person on the other end of the keyboard, it is impossible to get a full sense of that person's situation to adequately render opinions or advice to them." But even Grohol, who studies on-line behavior and leads mental- health chats on the Internet three times a week, acknowledges the appeal of Web counseling. "(On-line) relationships are very real and they're just as intense and just as important as they are in the real world," he says. "So it's no surprise to me that people are trying to establish therapeutic-type relationships (over the Internet). Whether it's therapy or not, I don't know." One of the biggest concerns surrounding on-line therapy is fraud.

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