Survey Finds One in Four Employees Feels Anger at Work

By Girardet, Evelyne | THE JOURNAL RECORD, August 11, 1999 | Go to article overview
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Survey Finds One in Four Employees Feels Anger at Work


Girardet, Evelyne, THE JOURNAL RECORD


CHICAGO -- As she headed home from her job as an administrative assistant at a bank, the stress and anger lingering from Ariella Winograd's workday apparently showed.

"Did my boss call you? Can you read my face?" Winograd said when asked Monday about anger in the workplace. "I definitely have office rage."

She's not alone.

Nearly 25 percent of respondents to a Gallup nationwide telephone survey of 1,000 adults age 18 or older who were employed full- or part-time indicated that they were "generally at least somewhat angry at work," according to a new study.

Authors of the study say the statistic may help explain recent outbursts of workplace violence.

"In an environment where you think people are satisfied with their jobs, there is a sort of undercurrent of anger and resentment aimed at the workplace that could potentially lead to the kinds of explosions of rage we have seen," said Donald Gibson, a professor at the Yale University School of Management and a co-author the study.

The study, "The Experience of Anger at Work: Lessons from the Chronically Angry," is scheduled to be presented today at the annual meeting of the Academy of Management in Chicago. It was sponsored by Marlin Co., a Connecticut-based management consulting firm.

Authorities say workplace rage was a factor in the July 29 shooting spree in which Mark O. Barton killed nine people and injured 12 others in two Atlanta office buildings where he worked as a day trader.

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