How Management Accountants Can Become Key Members of the Six Sigma Team

Scheidt, Marsha, Thibadoux, Greg, Rosener, Will S., Management Accounting Quarterly

THE UNITED STATES IS RAPIDLY BECOMING A SERVICE-ORIENTED ECONOMY WHERE AN ORGANIZATION'S SUCCESS IS DIRECTLY RELATED TO THE QUALITY OF SERVICE PROVIDED. LEAN SIX SIGMA IS A METHODOLOGY USED TO IMPROVE QUALITY IN BUSINESS PROCESSES, AND MANAGEMENT ACCOUNTANTS HAVE THE TECHNICAL AND INTERPERSONAL SKILLS TO BE KEY TEAM MEMBERS AND LEADERS ON SIX SIGMA PROJECTS. A HYPOTHETICAL CASE STUDY ENVISIONING USE OF THIS METHODOLOGY TO IMPROVE THE U.S. ARMY WAREHOUSE SYSTEM DEMONSTRATES HOW MANAGEMENT ACCOUNTANTS CAN CONTRIBUTE TO EACH PHASE OF A LEAN SIX SIGMA PROJECT.

The nature of business has changed dramatically since the late 1980s when the United States' lead in productivity was …

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Publication information: Article title: How Management Accountants Can Become Key Members of the Six Sigma Team. Contributors: Scheidt, Marsha - Author, Thibadoux, Greg - Author, Rosener, Will S. - Author. Journal title: Management Accounting Quarterly. Volume: 10. Issue: 3 Publication date: Spring 2009. Page number: 19+. © 2009 Institute of Management Accountants. Provided by ProQuest LLC. All Rights Reserved.

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