Conflict Management Is More Than Dispute Resolution
Fazzi, Cindy, Dispute Resolution Journal
Conflict Management Is More Than Dispute Resolution Managing Conflict at Work By Clive Johnson and Jackie Keddy. London: Kogan Page Ltd. (www.koganpage.com), 2010. Hardcover. $39.95. 260 pages.
Think of conflict management as a living organism, such as the human body. Authors Clive Johnson and Jackie Keddy say that conflict management, like the human body, is composed of a "web of veins and arteries" that spread out but are ultimately connected.
"This approach is relevant both for diagnosing and in - forming how to manage the resolution of a single dispute, as well as for monitoring and de - veloping a cross-organization strategy for CM [conflict management]," write …
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Publication information:
Article title: Conflict Management Is More Than Dispute Resolution.
Contributors: Fazzi, Cindy - Author.
Magazine title: Dispute Resolution Journal.
Volume: 66.
Issue: 2
Publication date: May-July 2011.
Page number: 91.
© American Arbitration Association Nov 2008-Jan 2009.
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