M-Commerce in Canada: An Interaction Framework for Wireless Privacy

By Constantinos Coursaris; Khaled Hassanein; Milena Head | Canadian Journal of Administrative Sciences, March 2003 | Go to article overview

M-Commerce in Canada: An Interaction Framework for Wireless Privacy


Constantinos Coursaris; Khaled Hassanein; Milena Head, Canadian Journal of Administrative Sciences


Abstract

Mobile commerce (m-commerce) is a natural extension of e-commerce that allows users to interact with other users or businesses in a wireless mode, anytime/anywhere. The Canadian market, with its high rates of technology acceptance, should be a fertile ground for m-- commerce growth. This paper will examine m-commerce in the Canadian landscape, focusing on wireless privacy issues. We start with an introduction of re-commerce and' an examination of its similarities and differences with e-- commerce. An overview is presented of the Canadian landscape for both e-commerce and m-commerce, followed by a discussion of the needs and concerns of the mobile consumer (m-consumer). We then examine privacy issues associated with e-commerce and identify additional privacy concerns that arise due to the wireless nature of the m-commerce environment. Consequently, a new wireless privacy interaction framework is introduced which reflects the nature of interactions taking place between parties within a wireless environment. The responsibilities of the interaction parties towards enhancing the privacy of the m-consumer are then outlined The paper ends with some conclusions and potential directions for future research.

Resume

Le commerce mobile (commerce-m) est one excroissance naturelle du commerce electronique qui permet, en tout et en tous lieux, la communication sans fil entre ses utilisateurs. Le marche canadien, marque par des taux eleves d'integration technologique, est un terrain de predilection pour le developpement de ce nouveau type de commerce. Le present article, qui met l'accent sur les questions de confidentialite liees a la communication sans fil, analyse la situation du commerce mobile au Canada. Nous commencons notre etude par one definition du concept de commerce mobile et un examen des points de ressemblances et de differences entre celui-ci et le commerce electronique. Ensuite, nous proposons un apercu general du commerce electronique et du commerce mobile dans le paysage canadien, suivi d'une analyse des besoins et des soucis des consommateurs du commerce electronique (consommateurs mobiles). Plus loin nous examinons les problemes de confidentialite lies au commerce electronique, et les problemes supplementaires generis par le caractere sans fil du commerce mobile. C'est pourquoi nous introduisons un nouveau cadre d'interaction de la confidentialite sans fil, cadre qui refl&e la nature des interactions qui existent entre les parties dans un environnement pared. A ce niveau, nous insistons sur les responsabilites des parties prenantes dans le renforcement de la confidentialite du commerce mobile. Nous achevons notre etude par quelques conclusions et des propositions de pistes potentielles de recherches futures.

From its inception and over the last two decades, the Internet has undergone significant change. Although the Internet was designed before local area networks (LANs) existed, it has adapted to suit new network technologies, such as client-server and peer-to-peer computing, and telecommunication services, such as asynchronous transfer mode (ATM) and frame-switched services. Consequently, the ability to engage in transactions for either personal or professional use over the Internet has emerged and is known as electronic commerce or e-commerce. The most recent trend of e-commerce involves expanding the services offered and extending the reach to customers through powerful, affordable computing and communications in portable form, that is, laptop computers, two-way pagers, personal digital assistants (PDAs), and cellular phones. The mobility associated with these devices has resulted in naming this new trend mobile commerce or m-commerce (Leiner et al., 2002).

M-commerce utilizes wireless networks to enable users to transmit data between mobile and other computing devices using wireless adapters without requiring a wired connection. The recent hype surrounding wireless networks revolves around the third-generation (3G) systems, expected to be deployed over the next few years, with certain regions (e. …

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