At Your Service
Giarraputo, Joseph, Global Finance
Executives in the defined contributions marketplace discuss the impact of the Internet, the demand for personalized services, and the need for customized educational tools for 401(k) participants. Global Finance's Joseph Giarraputo moderated.
GLOBAL FINANCE: How important is service to plan sponsors?
JACK BOYCE, senior vice president, GE Retirement Services: The only quality that matters is the quality that the customer feels, so it's important to deliver against those requirements. They differ from one client to another.
RICHARD VOLLMER, vice president, Retirement Service Division, Bank of New York: The quality of service we provide has become a point of …
Questia, a part of Gale, Cengage Learning. www.questia.com
Publication information: Article title: At Your Service. Contributors: Giarraputo, Joseph - Author. Magazine title: Global Finance. Volume: 13. Issue: 9 Publication date: September 1999. Page number: 101+. © Global Finance Media Inc. Feb 2009. Provided by ProQuest LLC. All Rights Reserved.