Technical Communication in the Global Community

By Hunt, Carol Ann | Advances in Competitiveness Research, January 1, 2003 | Go to article overview

Technical Communication in the Global Community


Hunt, Carol Ann, Advances in Competitiveness Research


ANDREWS TACKLES GLOBAL TECHNICAL COMMUNICATION Technical Communication in the Global Community Deborah C. Andrews. Upper Saddle River, NJ: Prentice- Hall, Inc., 1998. xvii+588 pp., appendices, references, index. ISBN 0-13-103060-4.

Global technical communication, in spite of its changing multinational environment, consists of many conventional strategies that are steadfast. One's familiarity with audience, ability to articulate in a specialized format, and propensity t resent oral-written- nonverbal information meeting audience expectations for a given subject are basic strategies discussed in Deborah C Andrews' Technical Communication in The Global Community. It is imperative to understand and develop the ability to communicate even in complex technical information effectively to all audiences in a professional and easily understood context. "Thinking like writers" is perhaps one of the greatest challenges for students and professionals in scientific and technical disciplines. Andrews has her finger on the pulse of today's undergraduate students in her post as coordinator of technical and business-writing program at the University of Delaware. The primary focus of her book is to demonstrate that successfully bridging the gap between what is knows and what is communicated requires thinking on four levels (1) internationally, (2) collaboratively, (3) ethically, and electronically.

Andrews divides her book into five parts and an appendix. Throughout there are highlighted boxes with various cases and exercises. In part One, "Performing Your Role as a Communicator," Andrews lays out some fundamental groundwork for written communication in the global context. Developing a consistent writing routine, writing in various teams, and writing ethically are some basic attributes of a writer's professional persona discussed here. In addition, Andrews reminds us of an old truism: "You will live by your words."

Part Two "Managing Information for Readers" gives guidelines for communicating with global audiences who have various levels of literacy. Andrews offers two broad approaches for gathering empirical information: "On the ground" information (includes interviews, surveys, and site visits) and "book research" information (includes memos, books CD-ROMs, and internet resources). Finally, Andrews ties together these functions and demonstrates hot to organize a plan that will result in more effective presentations, whether oral or written.

Part Three addresses "Creating the Appropriate Expression" through the use if sentence composition, choice of visuals, and documented or screen design to persuade an audience or t prove some findings are true. Also, editing and usability testing are critical steps in conveying an intended message.

Instructions for preparing abstracts, proposals, progress reports, final reports, and procedural reports appear in Part Four "Developing Technical and Scientific Documents". The author use in-depth illustrations throughout this section to exemplify the described formats for these specialized documents.

In Part Five, Andrews focuse^ on "communicating a s a Professional" through the process of effective letter writing, searching for a job, creating effective memos and electronic mail, writing articles and revise of literature, and oral presentations.

Finally, in the Appendix, the author presents a list of some mechanical for documenting sources. These lists are drawn from the modern Language Association, the American Psychological Association, and the council of Biology Editors.

The greatest strength of the book lies in the overall approach to subject by including these supplements boxed highlights to help bring the message home, electronic edge, closer look, and crossing cultures. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Technical Communication in the Global Community
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.