Dealing Diversity: Community Colleges Cash in on Gaming Industry

By Pego, David | Black Issues in Higher Education, September 7, 1995 | Go to article overview

Dealing Diversity: Community Colleges Cash in on Gaming Industry


Pego, David, Black Issues in Higher Education


Dealing Diversity: Community Colleges Cash In On Gaming Industry.

An increasing number of African Americans, Hispanics, Asians and Native Americans are improving their odds for occupational success in the casino and gaming industry through accredited training programs now available on college campuses.

In a time when more and more communities are eagerly embracing legalized gambling, training programs for casino employees have become a good bet for many colleges. Educators are now scrambling to meet the demand.

"Look at your players," said Vic Taucer somewhat ingeniously. "You want your supervisors to reflect your market. You don't want everyone to look like a bunch of Disney characters. More casinos are conscious of affirmative action."

Taucer, who oversees the casino training program at the Community College of Southern Nevada, said about 10 percent of the students in his classes are non-Caucasian. Many in this group are casino employees who have been asked to attend the training programs by managers who wish them to advance up the ranks.

"The biggest minority is the Asians," Taucer said. "They are more likely to be into gaming. I like to think it's a cultural thing with me, too. I'm Italian, and gambling is pretty much accepted with us."

Fixed Numbers

Most of the training is taking place at community colleges located near cities with large numbers of casinos. The community colleges have been quick to respond to the needs of the gaming operations. For some, it has become extremely lucrative.

"We are arguably the world's largest gaming school," said Bob Sertell, assistant director of the Casino Career Institute at Atlantic Community College (ACC) in Mays Landing, NJ.

In 17 years, the ACC program has trained more than 40,000 individuals for jobs in the gaming industry. They have been taught how to deal various types of card games, how to repair and maintain slot machines, how to run cashier's operations and more.

Along the way, many racially diverse groups have been represented there "in great numbers," said Sertell. In fact, he said, there has been a premium on developing these employees because of legislation involving the nearby Atlantic City casinos.

"The New Jersey Casino Control Act stipulated that minorities and women have a protected status," Sertell explained. "Actual quotas were set -- that the casinos had to have so many percent women and so many percent minorities. The numbers were set according to federal census figures."

Affirmative action goals have been easy to meet in some job areas and difficult to achieve in others.

"Lots of folks apply to be dealers," Sertell said. "But there are some nontraditional areas where casinos have great problems, such as in the slot [machine] department. There are plenty of women and minorities who enjoy careers as slot attendants, and plenty of them get promoted to be shift supervisors. But very few of them seek out a career as a slot technician.

Booming Business

The ACC Casino Career Institute and similar programs try to accommodate the unusual work hours of casino employees who want to learn how to deal different types of table games or train for management spots. A new emphasis is being placed on self-improvement in the gaming industry used to be a business in which "the ropes" were learned from a seasoned veteran. Now, more often than not, new employees are groomed through college courses.

"Our first class of the day starts at 4:30 a.m.," said a wide-eyed Sertell, who explained that the early classes serve the employees who end their shifts an hour earlier.

At Truckee Meadows Community College near Reno, NV, business has been booming following the opening of several new casinos.

"We had a large enrollment last semester," said Marian Miller, who heads the school's apprenticeship program. …

The rest of this article is only available to active members of Questia

Sign up now for a free, 1-day trial and receive full access to:

  • Questia's entire collection
  • Automatic bibliography creation
  • More helpful research tools like notes, citations, and highlights
  • Ad-free environment

Already a member? Log in now.

Notes for this article

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
One moment ...
Default project is now your active project.
Project items

Items saved from this article

This article has been saved
Highlights (0)
Some of your highlights are legacy items.

Highlights saved before July 30, 2012 will not be displayed on their respective source pages.

You can easily re-create the highlights by opening the book page or article, selecting the text, and clicking “Highlight.”

Citations (0)
Some of your citations are legacy items.

Any citation created before July 30, 2012 will labeled as a “Cited page.” New citations will be saved as cited passages, pages or articles.

We also added the ability to view new citations from your projects or the book or article where you created them.

Notes (0)
Bookmarks (0)

You have no saved items from this article

Project items include:
  • Saved book/article
  • Highlights
  • Quotes/citations
  • Notes
  • Bookmarks
Notes
Cite this article

Cited article

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

(Einhorn, 1992, p. 25)

(Einhorn 25)

1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited article

Dealing Diversity: Community Colleges Cash in on Gaming Industry
Settings

Settings

Typeface
Text size Smaller Larger Reset View mode
Search within

Search within this article

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

Full screen

matching results for page

Cited passage

Style
Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn, 1992, p. 25).

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences." (Einhorn 25)

"Portraying himself as an honest, ordinary person helped Lincoln identify with his audiences."1

1. Lois J. Einhorn, Abraham Lincoln, the Orator: Penetrating the Lincoln Legend (Westport, CT: Greenwood Press, 1992), 25, http://www.questia.com/read/27419298.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.