Techniques for Conflict Resolution
Andrea Molberg, a psychologist in Rochester, Minn., conducts workshops with medical groups on conflict resolution and prevention. Here are some of her suggestions for how to pick your battles.
Fight or flight. Is it best to stand your ground and fight over an issue, or retreat and live to fight another day? In general, it makes sense to avoid the conflict when the issue is trivial, when the time or place is wrong (in front of patients, or when something more important is pressing), when you don't have enough power to fight effectively, you don't have enough information, emotions are too high, or preserving harmony is especially important.
Being direct and adamant may be necessary when the issue is crucial, when immediate action is vital, the issue is more important than the relationship with the other person, or other conflict resolution approaches have failed.
The third alternative is negotiation via collaboration. Though more time-consuming, it leads to more creative solutions and better understanding.
Finally, there's compromise. That's the best option when time is critical, splitting the difference is possible and beneficial for both parties, other ways to handle the conflict aren't …
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Publication information: Article title: Techniques for Conflict Resolution. Contributors: Not available. Magazine title: Medical Economics. Volume: 72. Issue: 10 Publication date: May 22, 1995. Page number: 111. © Advanstar Communications, Inc. Jan 23, 2009. Provided by ProQuest LLC. All Rights Reserved.
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