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The Tools and Technologies Needed for Knowledge Management

By: Duffy, Jan | Information Management Journal, January 2001 | Article details

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The Tools and Technologies Needed for Knowledge Management


Duffy, Jan, Information Management Journal


As we move into the 21st century, the need for rapid access to relevant knowledge has never been greater. The business world is increasingly competitive, and the demand for innovative products and services has yet to be satisfied. Governments and private sector organizations alike struggle with the need to respond to customers whose level of sophistication and awareness grows every day.

A recent article in Business Week reminds us that "The Darwinian struggle of daily business will be won by the people - and the organizations - that adapt most successfully to the new world that is unfolding." In the same article, the author suggests that "Attributes that made them [corporations] …

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