Applicant Screening Cuts Turnover Costs
Sillup, Sandy, Personnel Journal
As costs of health care increase, the claims processing divisions of insurance companies become especially diligent at trying to improve operating efficiencies and ensure accurate claims payments. In addition to reviewing the technical aspects of their systems, many companies are revisiting the recruitment, selection and training of personnel using these systems.
A case in point is the Plainville, Connecticut-based Connecticut General Life Insurance Co., a CIGNA company. The organization found problems in its selection process for benefit analyst/claims processors. For example, potential employees frequently weren't well-acquainted with the job for which they applied, so some …
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Publication information: Article title: Applicant Screening Cuts Turnover Costs. Contributors: Sillup, Sandy - Author. Magazine title: Personnel Journal. Volume: 71. Issue: 5 Publication date: May 1992. Page number: 115+. © 2009 Crain Communications, Inc. Provided by ProQuest LLC. All Rights Reserved.
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