the organization. The QMBs are a permanent structure, like the ESB,
and play a key role in defining the processes to be improved and in
implementing changes. Process action teams (PATs) are the work
groups that analyze the work process or system and propose improvements. PATs consist of representatives from the various horizontal and
vertical components of the organization involved in the process. Other
structures or groups may be established depending on the needs of the
Thus, TQM, which has recently become a watchword to improving
organization productivity, is based on principles and theory from various disciplines including management, behavioral science, and industrial engineering. The strength of TQM may be its interdisciplinary
nature, which draws on the best of both humanistic and scientific paradigms and qualitative and quantitative disciplines to provide a holistic methodology for improving quality and productivity. As Deming
book, Out of the Crisis suggests, TQM may offer the last great hope of
U.S. organizations in our increasingly competitive world. The management analyst who is to function effectively in today's environment
must be thoroughly familiar with TQM.
See Philip B. Crosby, Quality is Free: The Art of Making Quality Certain
( New York: McGraw-Hill, 1979) and Quality Without Tears, The Art of Hassle-
Free Management ( New York: McGraw-Hill, 1984); W. Edwards Deming, Out
of the Crisis ( Cambridge: Massachusetts Institute of Technology, Center of
Advanced Engineering Study, 1986); A. V. Feigenbaum, Total Quality Control, 3d ed. ( New York: McGraw-Hill, 1983); and J. M. Juran, Quality Planning and
Analysis: From Product Development Through Use, 2d ed. ( New York: McGraw-
Hill, 1980) and Juran Quality Control Handbook, 4th ed. ( New York: McGraw-
Kendrick John W., Understanding Productivity: An Introduction into the
Dynamics of Productivity Change ( Baltimore: Johns Hopkins University Press, 1977).
U.S. Department of Commerce, National Bureau of Standards, Productivity Measurement in R&D, NBS Technical Note 890, Washington, D.C., Government Printing Office, 1975, pp. 30-33.
See works cited above by
Questia, a part of Gale, Cengage Learning. www.questia.com
Book title: Management Analysis in Public Organizations:History, Concepts, and Techniques.
Contributors: Ray C. Oman - Author, Stephen L. Damours - Author, T. Arthur Smith - Author, Andrew R. Uscher - Author.
Publisher: Quorum Books.
Place of publication: Westport, CT.
Publication year: 1992.
Page number: 90.
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