Technology and the Transformation of White-Collar Work

By Robert E. Kraut | Go to book overview
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Subject Index
Abstraction of work, 20
Aetna Life Insurance Company
feminization of, 49-51
gender segregation at, 37-38
rationalization at, 35-51
scientific management and, 40, 41, 48, see also Bills, Marion A.
women at, 36-38, 49-51
AFL-CIO, telework and, 31, 129, 139
Analysis, levels of, relationship among, 197
Applications development, 191-192
Artificial intelligence, 29, see also Computers
Augment system, 180-181
Autonomy, 137, 140, see also Employment quality
Banking, 25
Bell, Alexander Graham, 5
Bills, Marion A., 40-49
Boredom, 13, 250
Bureau of Labor Statistics, white-collar classification of, 60
Business environments, turbulent, job design and, 211-215
Challenge, employment quality and, 13
Child care, telework and, 125, 141-142, 146-148
Choice, in office technology, 237-251
Clerical work, 3-4
barriers to mobility in, 89
biases arid, 93
categories of, 73
centralized, decentralized, and mixed arrangements of, 66-69
computerization and, 55-57, 79-80
costs of, telework and, 125-126
deskilling and, 29
economic scale of, 58-59
character of worklife and, 69-72
division of labor arid, 72-74
gender and, 81-89
gender segregation in, 37-38, 61-64
historical perspective on, 53-75
in insurance industry, 84-90, see also Aetna Life Insurance Company
job fragmentation and, 15
major changes in, 60-61
organizational level and, 87-90
preferred strategic interventions and, 72
quality of office life and, 57-61


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