How to Run Any Organization

By Theodore Caplow | Go to book overview

1: Authority

There was trouble in the State of Lu, and the reigning monarch called on Confucius to ask for his help; when the Master arrived at the court, he went to a public place and took a seat in the correct way, facing south, and all trouble disappeared. FROM A CHINESE CHRONICLE


Love, fear, and charisma

Opinions differ about whether it is better for a manager to be loved or feared by his subordinates, but to be loved and feared is best of all.

Fear is a normal reaction to a person who embodies uncontrollable power over oneself, who can reward and punish as he pleases. The courtiers of Henry VIII or the Grand Turk lived in a constant exhilaration of fear, knowing that the master with whom they associated daily could end their lives with a casual word. I have seen lieutenants literally paralyzed by the appearance of a brigadier general and professors backing away from a university president with profound bows. It is not at all unusual for foremen and cboirmasters to arouse the same sort of panic among their people. I knew a chef so feared in his kitchen that the cooks' knees knocked visibly at his approach. Not to mention the Mafia dons

-9-

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How to Run Any Organization
Table of contents

Table of contents

  • Title Page *
  • Contents *
  • Introduction 1
  • 1: Authority 9
  • 2: Communication 49
  • 3: Productivity 90
  • 4: Morale 128
  • 5: Change 176
  • Notes 209
  • Reading list on the art of management 215
  • Index 217
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