Supporting Collaborative Information Activities
in Networked Communities Natalie Glance1,
Uwe M. Borghoff2, Dave Snowdon1,
Jutta Willamowskil1 1 Xerox Research Centre Europe, Grenoble, France 2 Universität der Bundeswehr München, GermanyOver the years, computer scientists have primarily studied the information
discovery process as a single user activity. For example, the research field of
information retrieval has provided us with sophisticated techniques for
supporting the search process, but mostly in the context of a single, isolated
user's interaction with an information base. The recent surge of interest in
Knowledge Management, however, has contributed to enlarging the view on
processes involving information discovery, sharing and reuse. Recent research
now focuses as well on their cooperative aspects and methods for supporting
these.In particular, a number of case studies have studied the cooperative nature of
information search activities. Notably, the case study reported in [7, 8] provides
insight into the forms of cooperation that can take place during a search process.Four basic modes of cooperation were identified:
|• ||Sharing of results among members of a team or community.|
|• ||Self-initiated broadcast by one individual of interesting information
encountered in search results.|
|• ||Member(s) of the team or community act as consultants.|
|• ||Archival of information judged potentially useful by group members into a
More evidence of cooperative aspects comes from the work of Twidale at al.
[3,8] who have studied in depth the kinds of collaboration that can occur in
either the physical or digital library. They have proposed a typology of the
cooperative search activities that could benefit from computer support,
Questia, a part of Gale, Cengage Learning. www.questia.com
Book title: Human-Computer Interaction:Communication, Cooperation, and Application Design.
Contributors: Hans-Jörg Bullinger - Editor, Jürgen Ziegler - Editor.
Publisher: Lawrence Erlbaum Associates.
Place of publication: Mahwah, NJ.
Publication year: 1999.
Page number: 422.
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