Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1

By Hans-Jörg Bullinger; Jürgen Ziegler | Go to book overview
Save to active project

Keep Cool: The Value Of Affective Computer
Interfaces In A Rational World

Erik Holllnagel
Graduate School for Human-Machine Interaction
University of Linköping, Sweden


The standard model for human-machine interaction is based on the communication paradigm formulated by Claude Shannon in the early 1940s ( Shannon & Weaver, 1969). This paradigm describes the exchange of messages between a sender and a receiver, with emphasis on the capacity of the information channel and how messages can be distorted by noise. The paradigm was eagerly adapted by a science of psychology trying to break lose from the confines of behaviourism ( Attneave, 1959; Miller, 1967), and provided the foundation for the psychological models that became part and parcel of information processing psychology, cognitive psychology and cognitive engineering ( Lindsay & Norman, 1977; Newell & Simon, 1972; Wickens, 1984). It also corresponded well to the endeavour to describe human actions as the result of a rational choice, exemplified by the models for human decision making ( Lee, 1971; Edwards, 1954).

When the study of human-machine interaction was devoured by the swelling interest for human-computer interaction in the 1980s, the basic paradigm remained. Human-machine interaction was seen as the exchange of messages (signals and control actions) across an interface, and the information processing view reigned supreme. The processes, cognitive or otherwise, that provided the basis for the communication and interaction were all "cold" rather than "hot", i.e., excluding emotions and affect ( Abelson, 1963). Information processing psychology several times tried to develop theories that included emotions and affect, but with very limited success ( Mandler, 1975; Simon, 1967).


Notes for this page

Add a new note
If you are trying to select text to create highlights or citations, remember that you must now click or tap on the first word, and then click or tap on the last word.
Loading One moment ...
Project items
Cite this page

Cited page

Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited page

Bookmark this page
Human-Computer Interaction: Ergonomics and User Interfaces - Vol. 1
Table of contents

Table of contents



Text size Smaller Larger
Search within

Search within this book

Look up

Look up a word

  • Dictionary
  • Thesaurus
Please submit a word or phrase above.
Print this page

Print this page

Why can't I print more than one page at a time?

While we understand printed pages are helpful to our users, this limitation is necessary to help protect our publishers' copyrighted material and prevent its unlawful distribution. We are sorry for any inconvenience.
Full screen
/ 1356

matching results for page

Cited passage

Citations are available only to our active members.
Sign up now to cite pages or passages in MLA, APA and Chicago citation styles.

Cited passage

Welcome to the new Questia Reader

The Questia Reader has been updated to provide you with an even better online reading experience.  It is now 100% Responsive, which means you can read our books and articles on any sized device you wish.  All of your favorite tools like notes, highlights, and citations are still here, but the way you select text has been updated to be easier to use, especially on touchscreen devices.  Here's how:

1. Click or tap the first word you want to select.
2. Click or tap the last word you want to select.

OK, got it!

Thanks for trying Questia!

Please continue trying out our research tools, but please note, full functionality is available only to our active members.

Your work will be lost once you leave this Web page.

For full access in an ad-free environment, sign up now for a FREE, 1-day trial.

Already a member? Log in now.

Are you sure you want to delete this highlight?