Fig.4 Results (Calls from Customers)
In this paper, we introduced practical usability evaluation methods which were conceived for the purpose of applying to the product development stage, and the results obtained by using those methods jointly with other various methods that involves customer's viewpoint.
In the past, quality assurance activities in the development and production stages contributed a great deal to the growth of Japan's manufacturing industry. We believe the same sort of approach, too, would be effective in attaining "products that satisfy the customer and are easy to use". From the aspect of quality assurance, we intend to review all the processes of development from the customer's viewpoint.
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Nielsen, J. & Mack, R. L. (Eds.) ( 1994). Usability Inspection Methods. New York: John Wiley & Sons.
Bias, R. G. & Mayhew, D. J. (Eds.) ( 1994). Cost-Justifying Usability. Boston: Academic Press.
Kaiho, H. & Harada, E. (Eds.) ( 1993). Purotokoru Bunseki Nyumon. (Introduction to Protocol Analysis). Tokyo: Shinyou-sha
Kurosu, M. & Sugizaki, M. & Matsuura, S. ( 1997). "Usability Evaluation Technique with High Efficiency -1, -2, -3". Proceedings of the 13th Symposium on Human Interface (HIS '97, Osaka,Japan, October 21-23, 1997), 481-500.
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Questia, a part of Gale, Cengage Learning. www.questia.com
Publication information:
Book title: Human-Computer Interaction:Ergonomics and User Interfaces.
Volume: 1.
Contributors: Hans-Jörg Bullinger - Editor, Jürgen Ziegler - Editor.
Publisher: Lawrence Erlbaum Associates.
Place of publication: Mahwah, NJ.
Publication year: 1999.
Page number: 962.
This material is protected by copyright and, with the exception of fair use, may not be further copied, distributed or transmitted in any form or by any means.
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